Blog

There’s a strange thing that happens when you run an accommodation property for long enough. You stop seeing it the way your guests do. You may have noticed this in your own home, too!  The little mark on the wall becomes invisible. The slightly tired towel is “still...

When selecting guest amenities, there is no single "best" option. The products that work well in a luxury retreat may not be the right fit for a busy holiday rental, and an eco-focused property may have very different priorities to a boutique guest house. The key is...

A warm drink and somewhere comfortable to sit can really change how a guest feels arriving at a property. After a long drive, late check-in, delayed flight or full day exploring, most guests are looking for the same thing — a chance to switch off quickly. Guests may...

Here’s a practical look at what we hear from accommodation providers across Australia — and what’s actually worth thinking about when choosing guest toiletries.Why We Stock a Large Range There’s a common assumption that higher spend equals a better guest experience....

If there's one thing every guest remembers - it's how they slept. You can have amazing views, thoughtful styling and the best local recommendations in the Yarra Valley — but if someone has a bad sleep, that’s the review you just might wear. After-all, it's difficult...

Guest feedback is certainly useful but sometimes super frustrating. One of the most common sources of this frustration is comparison.A guest compares a regional cottage to a city apartment.A self-contained unit to a serviced hotel.A boutique stay to a large chain...

It's a bit of a deflating feeling when you check your latest review and see four stars? The guest's written comments are glowing - they had a great time, everything was as expected or better, they'd definitely recommend you. But... four stars. This is one of the most...

November's moving fast, and if you're running an caravan park, bed and breakfast or Airbnb in Australia, you know what that means—summer's around the corner, and with it comes the booking frenzy we've all been waiting for. This is the time to think about peak season...

If you're new to running accommodation or considering cutting costs by picking up supplies from your local Kmart or Bunnings, you've probably wondered: what's actually different about commercial-grade products? Is it just marketing, or is there real substance behind...

Quiet periods can feel uncomfortable. The empty rooms stand as a reminder that the energy you’re used to—the movement, the chatter, the routine of welcoming guests—isn’t quite there. But those quieter times can also offer something valuable: a pause to reflect,...

In regional tourism, experiences speak louder than ads. Whether you manage a holiday park in the Hunter or a motel on the South Coast, your guests are often your most vocal promoters — or, occasionally, your toughest critics. And thanks to platforms like WikiCamps,...

It seems we find ourselves in a time less simple - but with more transparency and greater potential to reach more people. Here we are in the age of documentary. You may have noticed your bnb guests aren't just staying at your property—they're documenting various...

Not sure where to spend your limited time (and dollars) when it comes to social media? You’re not alone in this thought - and it can appear overwhelming. With so many platforms out there—and more popping up each year—it’s easy to feel like you need to be everywhere at...

Ideas for navigating change and staying ahead in the Yarra Valley & Dandenong Ranges As the tourism and hospitality industry continues to evolve across the Yarra Valley and Dandenong Ranges, many local operators are looking at how to stay competitive while staying...

Conventional wisdom passed down from one operator to the next like sacred texts are scattered throughout the travel and accommodation sector. But what if some of these so-called truths are actually myths that are limiting your growth, profits, and guest experience?...

So, you've got guests leaving with big smiles on their faces time after time, because you work hard to deliver a good stay, time after time. Sometimes you wonder "How can I leverage their satisfaction to benefit the business?" Let's sort through a few ideas in turning...

Tips for Managing Fluctuating Demand in Challenging Economic TimesSeasonal tourism can be a double-edged sword for accommodation managers. While peak seasons bring in a surge of guests and revenue, the off-peak periods can pose significant challenges, especially...